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With today's hectic lifestyles, we realize appointments will need to be changed from time to time.
At Mode Hair Utopia, we strive to provide the best customer service possible by providing reminder phone calls or emails about next day appointments. In an effort to provide better service to all and to properly staff our salon, we have implemented a 24-hour cancellation policy.
If you are unable to make your scheduled appointment, we respectfully request a 24-hour notification. This will allow us to fill your allotted time with clients from our wait list. Unfortunately, chronic no-shows or cancellations may require a 50% non-refundable deposit on future appointments.
Thank you for your business and we look forward to servicing you in the near future. - Mode Hair Utopia